You're in control

Delete your twoDate account

Find out how to delete your twoDate account with an email code, even without the app. Read what happens to your data and your shared space.

Delete your account with an email code

  1. 1

    Request your code

    Open the secure deletion page and enter the email address for your twoDate account.

  2. 2

    Check your email

    If the address belongs to an account, you'll receive a confirmation code. It is valid for 30 minutes.

  3. 3

    Confirm deletion

    Enter the code and confirm that you want to delete your account. Deletion only happens after you confirm.

Continue to account deletion

You'll go to the secure account page at api.twodate.app. You don't need the app or your password for this.

What happens to your data?

  • Your account is made unusable. Your name, email address and other profile details are erased or replaced. Your sign-in sessions and push tokens are revoked.
  • Your personal ratings are erased or cleared. Your own private ideas in the ideas catalogue are cleared.
  • Your uploads, including your profile photo, become inaccessible immediately. A cleanup task then removes the files from active storage.
  • Your active connection is closed for both partners. Your partner’s account continues to exist.

What is retained?

The current version retains shared text, such as notes and copies of titles, in a closed couple archive. This may still contain personal data. A new connection cannot access it. Photos uploaded by your partner are not covered by the deletion of your uploads. Copies someone previously saved themselves are not removed from their device.

For a request about personal data in shared content or previously sent usage statistics, contact info@twodate.app. You do not need to contact support to start automatic account deletion.

Data retention

Your uploads
When you delete a photo, it becomes immediately inaccessible via twoDate. The file and its associated thumbnails will be deleted from active storage within 30 days at the latest. This also applies to your own uploads when you delete your account. Any copies in backups are subject to the backup retention period described separately.
Shared text in the closed archive
When a connection is closed, shared ideas, plans, memories, notes, and saved locations are stored in a closed archive. This content is no longer accessible through the app and is not shared with a new partner. Deleting an account does not completely remove this shared archive. Any remaining content may still contain personal data. There is currently no automatic deletion period set for closed pairing archives. For a request regarding personal data in this archive, please contact us via our privacy email address.
Backups
Backups are used to restore service following a system failure or data loss and are retained for up to 14 days after creation. Deleted personal data may still appear in a backup until that backup expires. This data is not used for any other purposes. During restoration, we reapply any previous deletions before the restored data becomes available.
Technical logs
We use technical log data to investigate malfunctions and monitor the operation and security of twoDate. The API logs which API endpoints are accessed, the type of request, the result, and the processing time. The content of requests and query parameters are not included in these request logs. In the event of a failed email delivery, we log technical error information. Email addresses, login credentials, confirmation codes, and links are omitted or masked in this process.

Read the privacy policy.

Prefer to use the app?

Open your profile, choose Account verwijderen (Delete account) and confirm with your password. This also closes the connection for both partners. Signing out or removing the app from your phone does not delete your account.

No email received?

Check your spam folder and make sure you used the correct account email address. A confirmation code is valid for 30 minutes. Request a new code if needed and use the most recent one. If you can no longer access your email address, contact info@twodate.app so we can discuss how to verify your identity.